StubHub recently faced criticism after selling duplicate tickets for an LA Philharmonic concert at Walt Disney Concert Hall, leaving multiple buyers stranded. The incident occurred over the weekend, with dozens of concertgoers denied entry despite having valid StubHub-purchased tickets because their seats had already been claimed by other attendees.

The LA Philharmonic box office was able to accommodate some affected customers by selling last-minute full-priced tickets, but many others were left without options. StubHub has promised refunds within 5-8 business days and stated the issue is "under review," though customers have historically reported difficulties and delays in receiving refunds from similar incidents.

This incident is part of a broader pattern of ticketing issues in the industry. Recently:

• Irish and Scottish authorities warned of widespread Oasis ticket scams through Ticketmaster
• StubHub hackers were caught after stealing $600,000 through fake Taylor Swift tickets in an inside job involving over 900 tickets
• Ticketmaster and StubHub engaged in public disputes over responsibility for phantom Oasis tickets in North America

The situation highlights ongoing concerns about secondary market ticket sales and the need for better consumer protections in the ticketing industry. While StubHub typically offers refunds for invalid tickets, many customers argue that reimbursement alone doesn't adequately compensate for the disappointment and inconvenience of being denied entry to anticipated events.

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